(HERE is the Punchline) The result of seemingly minor interventions at a company was a quintupling of profits within a few months. (END of the Punchline) Their order error rate sank to zero overnight (literally), and their turnaround time led the industry. All without a dime spent on training or new capital equipment. An HBS map (listen to the podcast... read the book... check the website...) reveals what was simply impossible to pick out otherwise: a few, disparate elements make all the difference in how the parts of your company fit together to create results. Just as a biomechanical study might show a pitcher that a slight drop of the left shoulder combined with a slightly slower trunk rotation might dramatically increase speed and accuracy (so much for the leg kick), the HBS map highlights the unsuspected adjustments which, in combination, create astounding differences in sales and profit. To subscribe to the Better Process Podcast in iTunes, click the Better Process Podcast link above and click on the iTunes logo. The show will automatically show up in iTunes when a new one is released.

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